RAIS provides a 5-year warranty on all wood stoves and fireplace inserts, which becomes effective upon delivery of the product. However, RAIS will extend the warranty from 5 to 8 years when you register your stove using the form below. There is also a 5-year break and crack guarantee on the natural material soapstone.
THE WARRANTY COVERS:
THE WARRANTY DOES NOT COVER:
THE WARRANTY BECOMES VOID IF:
IN CASE OF DAMAGE, CONTACT YOUR DEALER
In the event of damage to your stove or fireplace insert, please contact the retailer where the product was purchased. In the event of a warranty claim, RAIS determines the way in which the damage is repaired. In the event of repair, we will ensure professional execution.
For warranty claims on parts that have been replaced or repaired, please refer to national/EU laws/regulations on renewed warranty periods.
The warranty regulations in force at any time can be obtained from RAIS.
However, RAIS will extend the warranty from 5 to 8 years when you register your stove on our website within six months of the date of purchase. The furnace registration form is under Warranty. Scan the QR code and register your product using the form on the website.